Customer Issue: Mr. Mason felt that his garage door seemed to be getting slower lately, and wondered if something might be broken.
Our Solution: After thoroughly inspecting Mr. Mason’s garage door system overall, we found that the garage door rollers were to blame. Thanks to years of consistent use, they had grown too worn to work as well as before. Our technicians disconnected the opener and secured the door into place before opening the tracks. We replaced each roller with a new one, then closed the tracks back up.
Garage Door Troubleshooting
Customer Issue: Mr. Kavinovich’s automatic overhead garage door refused to close, and he couldn’t tell why.
Our Solution: The sensor lights were on, so the team followed the sensors’ cords back to the garage door’s opener, where they found the junction frayed and the wires within exposed. Replacing the wire reestablished the proper connection between opener and sensors and allowed the garage door to close again.
Customer Issue: Snapped cable.
Our Solution: Although not being able to open the door can often be attributed to a broken spring, the issue was actually with one of the lift cables. We replaced the first one right away, and upon inspecting the second one we found it to be heavily frayed, so we replaced that one as well.
Customer Issue: Misaligned sensors.
Our Solution: We examined this customer's opener to see if it was an electrical or a mechanical problem, but we eventually came to discover that it was a matter of the photo-eye sensors being out of position. We quickly realigned them both and then tested the door several times to make sure the problem was completely solved.
Opener Remote Control Failed
Customer Issue: The garage door did not operate with the remote.
Our Solution: We reset the system in order to reboot the circuit boards in both the remote and the receiver. After making sure the problem wasn't with the batteries, we replaced the remote and made sure the door was working perfectly.
New Garage Door Installation
Customer Issue: This client really wanted an automated garage door.
Our Solution: We installed a stunning aluminium and glass door from Clopay’s Avante Collection.
Customer Issue: Client’s door falls shut instead of closing gently.
Our Solution: The extension spring system was worn out so we replaced it with a brand new Genie #57744 Garage Door Extension Spring system.